EMG Study Finds 100% of Customers Would Recommend Voyant SIP Trunking
Boulder, CO — November 21, 2019 — Voyant, a leading UCaaS and CPaaS service provider to businesses, today announced that it has been ranked among the Top 10 Leaders℠ in SIP Trunking by Eastern Management Group (EMG) for the second consecutive year.
“Voyant is an across-the-board leader in Eastern Management Group’s 2019 SIP Trunking satisfaction survey,” said EMG President and CEO John Malone. “A noteworthy 100 percent of Voyant customers surveyed would recommend Voyant to a friend, our study’s most crucial customer measurement.”
Each year EMG performs a SIP Trunking customer satisfaction study and recognizes those providers that demonstrate consistent exceptional performance. More than 3,000 IT managers participate in the survey and rate their SIP Trunking providers across six customer satisfaction measurements, including technology and product, management tools, purchase experience, support, overall satisfaction and willingness to recommend.
“Voyant easily achieved Top 10 Leader status with exceptionally high satisfaction scores in each of the customer satisfaction measurements — particularly, technology, product and purchase experience, ” said Malone.
Voyant owns and operates the largest native SIP Trunking network in the U.S., offering business customers high quality voice service with 90 percent of calls running on-net via the company’s 100GB voice backbone. This extensive, high-capacity network is available in more than 10,500 rate centers, covers almost 90 percent of the U.S. population and can support 100,000 concurrent calls to meet the needs of organizations large and small. In addition to an extensive local number footprint, Voyant offers SIP Trunking customers inbound toll free calling and global outbound calling. All Voyant phone numbers support SMS/MMS, directory listings, e911 and Caller ID.
“The approval of our business customers is the most important metric, so we’re honored that Voyant is among Eastern Management Group’s Top 10 Leaders in SIP Trunking again in 2019,” said Voyant President Justin Nelson. “We strive to make SIP Trunking easy for our customers with self-service or full-service implementation options, rapid porting (10 minutes or less) and 24×7 live support. It’s gratifying to know that 100 percent of customers surveyed would recommend Voyant to a friend.”
Voyant’s industry leading SIP Trunking services are easy and fast to deploy, offering unique service models, which effectively address various segments of the market. The company’s customized approach meets the needs of businesses that prefer self-manage and full-service options. Voyant offers an intuitive admin portal as well as access to seasoned sales and technical resources to build scalable trunking configurations for enterprises and contact centers.
One important difference between Voyant’s SIP Trunking approach versus over-the-top providers is that Voyant owns the voice network. In addition, the company’s SIP Trunking services are accessible via a range of connectivity options, including public Internet, MPLS, SD-WAN, VPN or TDM. And, they’re designed to interoperate seamlessly with traditional PBX systems, enterprise facilities as well as our UCaaS solution. Notably, Voyant recently expanded its flexible SIP Trunking options to include economical direct routing connectivity and interoperability-tested HD voice for Microsoft Teams.
Voyant is an industry leading UCaaS and CPaaS service provider with the largest tier 1 voice network in the United States. Voyant offers a broad portfolio of API-enabled business communication services including unified communications, SIP trunking, messaging, fax and SD-WAN data services on top of our carrier network that serves 10,500 on-net rate centers reaching nearly 90% of the U.S. population. Voyant is privately held by GTCR and can be found at www.voyant.com.