Support

At Voyant, we are committed to providing you with the highest caliber of customer service and technical support. If you have any questions or needs that aren’t covered by these online resources, please contact us for assistance.

Technical Support
Technical Support Center (TSC)

Please contact our technical support team for all service impacting issues.

 

Phone: 866.629.8200

Email: support@voyant.com


Live Customer Support: 6 a.m. to 8 p.m. (Mountain) Monday–Friday
After Hours for Emergencies Only: 8 p.m. to 6 a.m. (Mountain)

Urgent Repair Issue:
Please open a ticket by emailing support@voyant.com and call 866.629.8200 to report the issue and ensure immediate attention.

Provisioning
Provisioning Department

Please contact our provisioning team for all MACDs (moves, additions, changes and deletes) or questions. The turnaround time for MACDs is approximately 24–48 hours.

Phone: 866-629-8200
Email: support@voyant.com

Porting & Number Management
Porting & Number Management

Please contact our Local Number Portability (LNP) and Number Management team for any concerns regarding the porting or ordering of numbers.

Important Number Porting Resources

 

LOA Worksheet

 

Phone: 866-629-8200, option 5

Email: LNPorders@voyant.com

 

Live Customer Support:6 a.m. to 5 p.m. (Mountain) Monday-Friday

Number Porting Hours:7 a.m. to 3:30 p.m. (Mountain) Monday-Friday

 

Urgent/After Hours: Open a ticket by emailing support@voyant.com. We will do our best to resolve the issue. Please keep in mind that number porting resources are extremely limited throughout the industry on weekends and evenings. Voyant may only be able to assist during these times if the issue is within our network.

Escalation Contacts for the Voyant Operations Team

Escalation Contacts for the Voyant Operations Team

Escalation

Technical Support Center (TSC)

Porting & Number Management

Provisioning (Moves, Adds, Changes, Deletes)

Level 1:

 

 

Level 2:

Robyn Lorenz - Manager, TSC

Michelle Tomes - Manager, LNP

Adam Emery - Manager, Service Delivery

Level 3:

Nate Kitzman - NOC Manager

Kelli Spell - Director, Porting & Number Mgmt

Ben Julson - Director, Service Delivery

Level 4:

Heidi Guetlein - Sr. Director, NOC

Heidi Guetlein - Sr. Director, NOC

Heidi Guetlein - Sr. Director, NOC

Level 5:

Mary Tuten - COO

Mary Tuten - COO

Mary Tuten - COO

BILLING
Billing Department

Please contact our Billing Department for all billing inquiries.

 

Phone: 866-629-8200

Email: billing@voyant.com

 

Remit To:
  • Voyant Communications, LLC
  • P.O. Box 952151
  • Dallas, TX 75395-2151
SALES

If you are interested in learning more about Voyant services or seeing a demo, contact our sales team.


Phone: 866-629-8200

Email: sales@voyant.com