Contact Voyant Support, Repair and Billing

Support

We are committed to providing you the highest caliber of customer service and support. If you have any questions or needs that aren’t covered by these online resources, please contact us immediately.

REPAIR
Network Operations Center

Please contact our Network Operations Center for all service performance impacting issues.

 

Phone: 888-217-6323

Email: repair@voyant.com

REPAIR ESCALATION PROCEDURE

Level 1:

Level 2:

Nate Kitzman – Network Operations Center Manager

Level 3:

Robyn Lorenz – Operations Engineering Manager

Level 4:

Benjamin Julson – Director of Service Delivery

Level 5:

Heidi Guetlein – Senior Director of Service Assurance

Level 6:

Mary Tuten – Chief Operating Officer

BILLING
Billing Department

Please contact our Billing Department for all billing inquiries.

 

Phone: 866-629-8200

Email: billing@voyant.com

 

Remit To:
  • Voyant Communications, LLC
  • P.O. Box 952151
  • Dallas, TX 75395-2151
Customer Care
Customer Care Department

Please contact our Customer Care Department for all changes, additions pr questions. Turn around time for changes and additions are approximately 24-48 hours.

 

Phone: 866-629-8200

Email: care@voyant.com

Customer Care escalation procedure

Level 1:

Level 2:

Account Changes and Questions:

Adam Emery – Customer Care Manager

Local Number Portability (LNP) Escalations:

Michelle Tomes – Manager of LNP

Kelli Spell – Director of Voice Service Delivery

Level 3:

Benjamin Julson – Director of Service Delivery

Level 4:

Heidi Guetlein – Senior Director of Service Assurance

Level 5:

Mary Tuten – COO

SALES

If you are new to Voyant and are interested in our Services or more information, please contact our Sales Department.

 

Talk to Sales

Phone: 866-629-8200

Email: sales@voyant.com