Voyant and Inteliquent to Integrate Operations

News

Voyant and Inteliquent to Integrate Operations

Voyant services have been powered by the Inteliquent network for the past three years, and today we’re excited to announce Voyant is combining certain operations with Inteliquent. As a combined organization, Inteliquent will be able to bring more services and provide even better support to our customers and partners.

The combined company has the largest independent tier 1 communications network in the United States carrying over 25 billion voice minutes per month and reaching over 93% of the U.S. population with over 11,600 on-net rate centers. This means we’re able to deliver an ultra-high level of quality and reliability.

We are aligning our network, core systems, resources and product development efforts to bring the best communication enablement services to the market and to optimize our customer support.

We make our customers successful…

  • With the Best People,
  • Delivering the Best Service,
  • Over the Best Network

We’re making this change to help our customers succeed even more.

FAQs

General Questions

Who is Inteliquent?

Inteliquent delivers voice, messaging and 9-1-1 services, enabling communication service providers and partners. The foundation of the Inteliquent communications platform is our tier 1 network, trusted by the nation’s largest communications service providers, providing the largest footprint of on-net local phone numbers reaching 93% of the United States population across a high quality, fully redundant, geo-diverse, carrier-grade communications network. More information is available at www.inteliquent.com.

Where is Inteliquent headquartered and located?

The headquarters is in Chicago, IL. Inteliquent has an international presence with office locations also in Denver, CO; Boulder, CO; Minneapolis, MN; Springfield, IL; Montana, Prague, Czech Republic; and Chennai, India.

Who is the CEO of Inteliquent?

Ed O’Hara is the CEO of Inteliquent. Learn more about our executive leadership team.

What will happen to my Voyant services? What products and services will be offered going forward?

Everything will remain the same. We will continue to offer the same services that Voyant offers today including unified communications as a service (UCaaS), SIP Trunking, fax and mobile softphone applications. We will also now be able to better leverage Inteliquent’s full suite of services. All customers will continue to receive top notch sales and customer support. Over time we’ll be leveraging the power of our combined network, product and support services to improve the value of our services and your overall experience with us.

What will happen to the Voyant brand names including Acrobits, Phaxio, Vitelity and BetterVoice?

Everything will remain the same for the time being. We will provide updates to our customers should anything change in the future.

Will my support change?

Your 24x7x365 support will continue without change. You can call our support team at 866-629-8200 for assistance or alternatively visit voyant.com/support. You will also continue managing your services in the same customer portal you use today.

Will my sales manager, account manager and other contacts change?

You should continue working with your current sales manager and account manager as you have in the past. We want to make this transition extremely smooth for our customers and partners. You’ll notice our team referencing Inteliquent as our company name when you speak to us on the phone or correspond with us via email. Your day-to-day contacts have not changed.

Will my invoice change?

Your invoice and current remittance process will continue without change.

Will I need to sign a new contract or addendum?

You will not need to sign a new contract or addendum at this time.

Partner Questions

Will my commission plan change?

Your commission plan will not be impacted by this transition. With the new company structure, partners will have the opportunity to generate more business deals with the expanded product offerings from the two companies.

What services will the combined company offer?

Together the combined company offers a powerful suite of communications platform solutions for service providers and partners looking to integrate enhanced communications services.

Now providers and partners can come to one company for all the voice, messaging and 9-1-1 services they need for a powerful and integrated solution. Communication service providers can rely on Inteliquent to provide a fuller suite of solutions. We plan to integrate our brandable Acrobits cloud softphone client and robust software development kits (SDKs) with our voice infrastructure to provide our partners with expanded UCaaS private label capabilities.

Vendor Questions

Will my contacts within the company change?

No, your contacts within the company will remain the same at this time. You should continue working with your main point of contact as normal. Should you need assistance reaching your contact, please call us at 866-629-8200.