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Voyant Academy Plymouth

April 9-11, 2019 | Plymouth, MN | Voyant Headquarters

Don't Miss this 3 Day In-Person UCaaS Training

Register to Attend Voyant Academy

April 9-11, 2019 • Plymouth, MN

A Voyant Academy will be held April 9-11, 2019 at Voyant Headquarters in Plymouth, MN. Attend to hear about a solution for driving new revenue and value for your business. The training is free and we will provide breakfast and lunch each day, but space is limited, so please register early.

Voyant Academy features an immersive three-days of hands-on, in-person training that will aid in the launch of your Unified Communications as a Service (UCaaS). Attending Voyant Academy will help you develop your skills and knowledge to support ongoing development of your UCaaS business, including extensive time spent in the customer lifecycle management portal, Atlas, working orders and customizing a demo PBX in your Customer Administration Portal.

Voyant Communications
3905 North Annapolis Lane Suite 195
Plymouth, MN 55447

Day 1: UCaaS Products and Sales

Focus on the Unified Communications as a Service (UCaaS) features and functionality. Learn how it should be positioned and how to create orders in Atlas, the customer lifecycle management portal.

Target Audience:
Ideal for sales, sales engineering, business development, marketing and management roles who will oversee the product strategy and integration with existing partner products.

10:00 a.m. – 12:00 p.m.

  • UCaaS Product Details, Features and Functionality
  • Seat Plans, Devices and Demo Kits
  • homeXtend Residential Service

1:00 p.m. – 4:30 p.m.

  • Crafting Your UC Value Proposition
  • Leading an Effective Discovery Conversation
  • Pre-Installation and Network Readiness Assessment Training
  • Creating Proposal and Orders in the Atlas Sales Orders Tab

Day 2: Systems and Operations Tools

Attendees will take the orders entered in Atlas during the Day 1 training and apply Atlas workflow assignments as well as maintain customers and accounts for upgrades and downgrades, device or feature adds, and service or pricing changes, all in the Atlas Customers tab. Once the service orders are entered in Atlas, attendees will set up a new hosted PBX in the Customer Administration Portal and make changes to their customers’ existing PBX in the customer’s container. Changes to the PBX will include user management, call flow settings, auto attendant, hunt groups, schedules and general PBX configuration.

Target Audience
Ideal for anyone who may enter orders in Atlas, manage service delivery, implement the solution or configure the PBX.

8:30 a.m. – 12:00 p.m.

  • Maintain Accounts and Customers in the Atlas Customers Tab

1:00 p.m. – 4:30 p.m.

  • Design a Hosted PBX Phone System in the Customer Administration Portal

Day 3: Implementation, Activation and Troubleshooting

This half-day session focuses on creating the ideal customer experience after the sale, starting with the installation process. We’ll have demo kits on hand to practice phone installation and activation. Learn top troubleshooting tips with our Tier 1 training for UCaaS implementation, including pre-installation LAN and site assessment guidelines, how to diagnose call quality issues, what diagnostic information to gather during support calls, and how to evaluate, prioritize and escalate issues.

Target Audience
Ideal for installation techs, care/Tier 1 support and account management roles.

8:30 a.m. – 12:00 p.m.

  • Carrier and DID Integration
  • Hosted UC Device Installation, Test and Turn-Up and Activation Process
  • Tier 1 Troubleshooting Training
  • Account Management, Top Care Issues and Resolution Processes

To learn more, email training@voyant.com or ask your Voyant Channel Manager.

 

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