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Voyant Academy at GVTC

November 4-7, 2019 | 36101 FM3159 | New Braunfels, TX 78132

Don't Miss this 4 Day In-Person UCaaS Training

Register to Attend Voyant Academy

November 4–7, 2019 • New Braunfels, TX

A Voyant Academy will be held November 4–7, 2019 at GVTC’s headquarters in New Braunfels, TX. Attend to hear about a solution for driving new revenue and value for your business. The training is free and we will provide breakfast and lunch each day, but space is limited, so please register early.

Voyant Academy features an immersive four-days of hands-on, in-person training that will aid in the launch of your Unified Communications as a Service (UCaaS). Attending Voyant Academy will help you develop your skills and knowledge to support ongoing development of your UCaaS business, including extensive time spent in the customer lifecycle management portal, Atlas, working orders and customizing a demo PBX in your Customer Administration Portal.

36101 FM3159
New Braunfels, TX 78132

Day 1: UCaaS Products and Sales

Focus on the Unified Communications as a Service (UCaaS) features and functionality. Learn how it should be positioned and how to create orders in Atlas, the customer lifecycle management portal.

Target Audience:
Ideal for sales, sales engineering, business development, marketing and management roles who will oversee the product strategy and integration with existing partner products.

10:00 a.m. – 12:00 p.m.

  • UCaaS Product Details, Features and Functionality
  • Seat Plans, Devices and Demo Kits
  • homeXtend Residential Service

1:00 p.m. – 4:30 p.m.

  • Crafting Your UC Value Proposition
  • Leading an Effective Discovery Conversation
  • Pre-Installation and Network Readiness Assessment Training
  • Creating Proposal and Orders in the Atlas Sales Orders Tab

Day 2: Order Entry and Customer Provisioning

Attendees will take the orders entered in Atlas during the Day 1 training and apply Atlas workflow assignments as well as maintain customers and accounts for upgrades and downgrades, device or feature adds, and service or pricing changes, all in the Atlas Customers tab. Once the service orders are entered in Atlas, attendees will set up a new hosted PBX in the Customer Administration Portal and make changes to their customers’ existing PBX in the customer’s container. Changes to the PBX will include user management, call flow settings, auto attendant, hunt groups, schedules and general PBX configuration.

Target Audience
Ideal for anyone who may enter orders in Atlas, manage service delivery, implement the solution or configure the PBX.

8:30 a.m. – 12:00 p.m.

  • Order Entry in Atlas
  • Provisioning and Workflows
  • Customer Tab in Atlas

1:00 p.m. – 4:30 p.m.

  • Connecting Atlas and the Customer Administration Portal
  • Basic PBX Configuration
  • Customer Administration Portal Overview

Day 3: Advanced Provisioning

Target Audience
Ideal for anyone who may enter orders in Atlas, manage service delivery, implement the solution or configure the PBX.

8:30 a.m. – 12:00 p.m.

  • Case Study: Attendees will be assigned a case study and work in teams to identify the solutions that will best fit the needs of the case. The orders will be entered into Atlas and provisioned.

1:00 p.m. – 3:00 p.m.

  • Case Study Continued: The case study PBX will be configured and then each team will discuss their solutions and what products they used to satisfy their customer.

3:00 p.m. – 4:30 p.m.

  • Advanced Configurations: We will expand on the case studies to identify further solutions for the customers, including advanced auto attendants, receptionist client and call center products.

Day 4: Implementation, Activation and Troubleshooting

This half-day session focuses on creating the ideal customer experience after the sale, starting with the installation process. We’ll have demo kits on hand to practice phone installation and activation. Learn top troubleshooting tips with our Tier 1 training for UCaaS implementation, including pre-installation LAN and site assessment guidelines, how to diagnose call quality issues, what diagnostic information to gather during support calls, and how to evaluate, prioritize and escalate issues.

Target Audience
Ideal for installation techs, care/Tier 1 support and account management roles.

8:30 a.m. – 12:00 p.m.

  • Carrier and DID Integration
  • Hosted UC Device Installation, Test and Turn-Up and Activation Process
  • Tier 1 Troubleshooting Training
  • Account Management, Top Care Issues and Resolution Processes

To learn more, email or ask your Voyant Channel Manager.



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