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Voyant Academy Advanced

June 5-6, 2019 | Plymouth, MN | Voyant Headquarters

Don't Miss this 2-Day In-Person UCaaS Training

Register to Attend Voyant Academy Advanced

June 5-6, 2019 • Plymouth, MN

Voyant Academy Advanced is a follow-up for UCaaS private label partners who have either attended Voyant Academy or have experience implementing the Voyant UCaaS solution. Experienced implementation specialists, technicians and sales engineers will be given additional training on every aspect of the Customer Administration Portal so they can fully understand how the system works down to the nuts and bolts. Order entry specialists will have their Atlas skills enhanced and will work with their engineers to enter orders presented through examination of case studies. Additionally, these new skills will be honed through a series of workshops designed to increase the ability to locate and engage solutions that are outside common circumstances.

Voyant Communications
3905 North Annapolis Lane Suite 195
Plymouth, MN 55447

Wednesday, June 5, 2019

10 a.m. to 12 p.m. — Atlas Best Practices
Order entry specialists and sales personnel will learn tips and tricks on how to get the most out of the order entry and qualification tools in Atlas. In addition, we will discuss the most efficient way to gather information for an order, where to note it, and how to move that information to the next person.

12 p.m. to 1 p.m. — Voyant Provided Lunch

1 p.m. to 4:30 p.m. — Case Studies
The class will design the best call flow, order and implementation plan based on each presented case study. Expect frequent tangents just like you experience in the field. By the end of the session, you should have your order designed and entered into Atlas.

Thursday, June 6, 2019

8:30 a.m. to 12 p.m.

Case Study Presentation
You will have an opportunity to present your solution to the case study. The group will look at how you designed the order, including any special features or functionality you considered.

Customizing the PBX
We will build out the Case Study PBX in the Customer Administration Portal (CAP) to see it through to completion.

Customer Administration Portal Best Practices
During the morning session we will demonstrate and share CAP best practices on such items as scheduling, implementing out of the box solutions to frequent requests, and other items that are generated from the case studies and real world examples you bring forth.

12 p.m. to 1 p.m. — Voyant Provided Lunch

1 p.m. to 4:30 p.m.

Enterprise Services within the Customer Administration Portal
This workshop will explore CAP in detail and discuss the finer points of sometimes lesser-used features.

Obstacles and Resolutions
We will close out the afternoon with a question and answer session about obstacles you have faced, turning it first to the class for their solutions then providing other examples from Voyant sales engineering.

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