Increase business productivity with a call center that does more for less

An effective call center means more sales, more satisfied customers, and more profit. To get the most out of your call center, you need a cost-effective solution that’s sized for your business. Voyant can improve your call center and save you money with a move to our robust yet simple cloud platform.

  • Auto-Attendant/IVR

    Customizable automated attendant providing complete business hours, after hours, and holiday time schedule greeting and routing options.

  • Automatic Call Distribution (ACD)

    Queue calls in the cloud for efficiency with customized greetings, with diverse call routing to agents as resources become available.

  • Virtualized Agents

    End users can support multiple queues and be deployed across multiple service locations to enable high availability and redundancy.

  • Performance Reporting

    Extensive reporting on call center performance (both queue and individual agents) will highlight business performance and opportunities to maximize productivity and growth.

Auto Attendant/Interactive Voice Response

Your Auto Attendant improves the customer experience by providing:

  • Extension dialing
  • Name dialing
  • Transfer dialing, with and without prompts
  • Customizable announcements
  • Nested Auto Attendant/IVR menus for complex routing
  • Customizable business hours, after hours, and holiday time schedules

Cost Savings

Voyant’s cloud-based call center platform saves you money by removing what you don’t need and giving you more options that work:

  • No premise equipment or capital investment required.
  • Geographically diverse, completely managed solution with no ongoing maintenance or administrative platform management expenses.
  • Virtualize agents across multiple locations to enable geo-redundancy, high availability, and utilization.
  • Simple administration.

Automatic Call Distribution (ACD)

Make sure your calls go where they need to without wasting valuable resources or frustrating your customers:

  • Queue calls in the cloud until an agent is available, optimizing network bandwidth
  • Wide variety of routing options based on metrics or employee skill sets
  • Customized entrance, comfort, and estimated wait messages with music-on-hold create end user engagement
  • Agents have the ability to login/logout of queues, set wrap-up and disposition codes with intelligent, customizable routing for bounced and overflow calls

Cloud Management

Voyant’s cloud management gives you better performance:

  • Secure, hierarchical management interface providing simple monitoring and configuration
  • A secure Call Center Supervisor interface to manage individual agent and queue performance
  • Customized reporting, web console, and email alerts¬†provide the management tools to effectively manage your communications services

Contact Voyant today and boost your productivity with a more effective call center.

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