Support
At Voyant, we are committed to providing you with the highest caliber of customer service and technical support. If you have any questions or needs that aren’t covered by these online resources, please contact us for assistance.
Technical Support Center (TSC)
Please contact our technical support team for all provisioning and service impacting issues.
Phone: 866.629.8200
Email: support@voyant.com
Live Customer Support: 6 a.m. to 8 p.m. (Mountain) Monday–Friday
After Hours for Emergencies Only: 8 p.m. to 6 a.m. (Mountain)
Urgent Repair Issue:
Please open a ticket by emailing support@voyant.com and call 866.629.8200 to report the issue and ensure immediate attention.
Provisioning Department
Please contact our provisioning team for all MACDs (moves, additions, changes and deletes) or questions. The turnaround time for MACDs is approximately 24–48 hours.
Phone: 866.629.8200
Email: support@voyant.com
Porting & Number Management
Please contact our Local Number Portability (LNP) and Number Management team for any concerns regarding the porting or ordering of numbers.
Toll Free Letter of Authorization (LOA)
Phone: 866-629-8200
Email: LNPorders@voyant.com
Live Customer Support:6 a.m. to 5 p.m. (Mountain) Monday-Friday
Number Porting Hours:7 a.m. to 3:30 p.m. (Mountain) Monday-Friday
Urgent/After Hours: Open a ticket by emailing support@voyant.com. We will do our best to resolve the issue. Please keep in mind that number porting resources are extremely limited throughout the industry on weekends and evenings. Voyant may only be able to assist during these times if the issue is within our network.
TEAM
Escalation
Technical Support Center (TSC)
Porting & Number Management
Level 3:
David Pearson
Manager, TSC Tier II
E: david.pearson@voyant.com
T: 952.230.4945
Michelle Tomes
Manager, LNP
E: michelle.tomes@voyant.com
T: 303.414.5065
Level 4:
Robyn Lorenz
Senior Manager, TSC
E: robyn.lorenz@voyant.com
T: 720.639.8637
Kelli Spell
Director, Porting & Number Mgmt
E: kelli.spell@voyant.com
T: 303.226.5340
Level 5:
Eric Nelson
Director of Network Operations Center
E: eric.nelson@inteliquent.com
T: 312.312.9436
C: 815.508.0610
Mary Tuten
COO
E: mary.tuten@voyant.com
T: 303.226.5984
Billing Department
Billing Department Please contact our Billing Department for all billing inquiries.
Phone: 866-629-8200
Email: billing@voyant.com
Remit To:
- Voyant Communications
- P.O. Box 952151
- Dallas, TX 75395-2151
If you are interested in learning more about Voyant services or seeing a demo, contact our sales team.
Phone: 866-629-8200
Email: sales@voyant.com